We ship to verified USA addresses only. For our international customers we recommend using a consolidator address such as Kango or Viabox.
When you place an order, we charge a flat rate on most items. We ship all items through the United States Postal Service with most items shipping in flat rate priority packaging.
We do not accept returns on sale priced items. You may return most new, full priced, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) If the return is not an error on our part, we charge a 10% restocking fee plus shipping overage and you will pay to ship it back. Items must be returned undamaged for a refund.
Please return using flat rate priority mailing from the USPS. The items we ship are heavy and that will be the least expensive option.
Return to: 31 Oils c/o Tim O'Sullivan, 2 Silkwood, Aliso Viejo, CA 92656
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you purchased using PayPal, the refund will go back to your PayPal account.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.